Privacy policy

This Privacy Policy explains how Preme Detail collects, uses, stores, and protects personal information. It applies to information provided through this website, quote forms, email, phone calls, and social media enquiries.

Preme Detail only asks for information that is useful for responding to enquiries, preparing quotes, arranging mobile detailing services, and operating the business.

• Name, phone number, email address, and suburb
• Vehicle type, vehicle condition, selected service, and message details
• Photos you choose to email for quote purposes
• Basic website and analytics information, such as pages viewed, device/browser details, and referral source

Information is collected when you submit a quote request, send an email, call, message through social media, or otherwise choose to provide details. If you send vehicle photos, those photos may include vehicle details such as number plates or other identifying information.

• Respond to quote requests and enquiries
• Confirm service scope, pricing, location, and availability
• Provide mobile detailing services and customer support
• Keep reasonable business records
• Improve the website, services, and customer experience

Vehicle photos are used to understand condition and quote requirements. They will not be used publicly for marketing, portfolio, or social media content without permission.

Preme Detail does not sell personal information. Information may be shared only where reasonably needed for the business, including with:

• Website hosting, analytics, form, email, and business software providers
• Professional advisers or service providers where needed to operate the business
• Authorities or other parties if required by law

Some service providers, such as website hosting, analytics, form, or email providers, may store or process information outside Australia depending on how their systems operate.

Reasonable steps are taken to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. No online system can be guaranteed as completely secure, so please avoid sending highly sensitive information through the website.

You can contact Preme Detail to ask what personal information is held about you, request a correction, or ask for information to be deleted where it is reasonable and lawful to do so.

The website may use basic cookies, hosting technology, and analytics tools to understand website performance and improve the customer experience. Analytics information is used in an aggregated way and is not used to sell personal information.

If you have a privacy question or complaint, contact Preme Detail using the details on this page. We will review the issue and respond as soon as reasonably possible.

If you are not satisfied with the response, you can contact the Office of the Australian Information Commissioner.

This policy may be updated if business systems, website tools, or information-handling practices change. The latest version will be published on this page.